Operational Management
Strengthening the Backbone of Your Business
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Operations are the unseen engine that drives everything forward. When they run smoothly, your business grows with confidence. When they don’t, even the best ideas stall. At Harvard Pathways, we partner with you to design and manage operations that bring clarity, structure, and momentum to your day-to-day.
Why Operations Management Matters
For entrepreneurs and SMBs, strong operations mean:
Services
Strategic Allignment
Turn your vision into a plan with clear goals, roles, and
priorities.
Process Design & Optimization
Simplify workflows, remove bottlenecks, and create systems that actually work.
Performance & Data Systems
Measure what matters with frameworks and KPIs that give insight, not noise.
Change & Capacity Building
Equip your team with the training and confidence to sustain improvements.
Strategic Alignment
We work with leadership teams to translate your business vision into actionable steps. This includes setting clear goals, defining accountability across teams, and ensuring resources align with priorities so everyone is moving in the same direction. Services may include:
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Vision-to-action planning workshops
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Role clarity and RACI matrix creation
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SOP development for decision-making pathways
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Strategy documentation and internal guidebook creation
Process Design & Optimization
We review and map your current workflows to identify bottlenecks, redundancies, or gaps. Then we redesign processes to be more efficient, scalable, and sustainable — so your operations run smoothly today and can grow with you tomorrow. Services may include:
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Workflow mapping and process documentation
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SOP creation for core processes
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Tool and application upgrades or new system installation
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Setup, configuration, and team training on new tools
Performance & Data Systems
We help you decide what to measure and how to measure it. From KPIs to reporting dashboards, we build frameworks that transform raw data into actionable insights, enabling smarter decisions and ongoing improvement. Services may include:
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KPI design and performance dashboards
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Reporting frameworks in Excel, Google Sheets, or Power BI
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Employee training on data entry and report interpretation
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Ongoing reporting reviews and performance check-ins
Change & Capacity Building
We provide hands-on training, coaching, and knowledge transfer so your team has the skills and confidence to maintain and evolve systems on their own. This ensures that operational improvements stick and your business continues to thrive long after our engagement. Services may include:
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Employee training sessions (group and individual)
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Development of training manuals and guidebooks
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Follow-up sessions to reinforce adoption
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Leadership coaching and change management planning